Included with every licence
Support that answers.
Every purchase includes free support. Priority plans add faster response, a named contact, and hands-on help.
Compare plans
What Standard includes with every licence, and what a Priority Pass adds on top.
Compare support plansSubmit a ticket
Customers open tickets from their account, about the product they own. Questions before buying go to our contact page.
Open a ticketWhy our support is different
On a marketplace, support means messaging the author and hoping. Here it means a ticket desk staffed by the team that built the product.
The people who wrote it answer
Tickets go to the engineers who build and maintain the platform, not to a support layer that forwards them on and waits.
One team, one codebase
We did not resell someone else's code, so there is nobody to hand you off to when the answer is in the source.
Support does not gate the software
Your licence is perpetual. A lapsed plan stops new help and new updates; it never stops anything already installed.
Common questions
Running one of these in production?
Priority adds a year of direct support, extra install slots, and 10% off further licences.
Compare support plans